Introduction
This privacy statement explains how flclab.com handles personal information and respects users‘ privacy, in line with Legislative Decree 196/2003 (’Privacy Code”) and EU Regulation 2016/679 (GDPR).
In the Collection of Personal Information section, the user can check what data (any information that can identify or can be used to identify, contact or locate the person to whom it belongs) is collected and processed by flclab.com, and will be subject to this Privacy Policy and any subsequent amendments.
This policy sets out the following:
- how we comply with data protection regulations;
- what personal user data is collected and processed;
- where we obtain the data;
- what we do with that data;
- how we store the data;
- to whom we transfer/distribute such data;
- how we deal with your data protection rights.
Data owner
flclab.com (hereinafter referred to as ‘we’, ‘us’, ‘our’ or ‘’) in this policy refers to the company FLC Lab di Francesca Lo Cicero which is the data controller. Personal information on this website is collected by flclab.com with registered office in via dei Bruzi 26, 04100 Latina (LT) – P.I. 02896990591.
The main contact for data protection is the legal representative Francesca Lo Cicero.
Collection of Personal Information
Visitors to the Site can perform many activities without providing any Personal Information. However, when users make a purchase or send a contact request on the Site, the Site must collect the following Personal Information from users in order to provide services to users:
- Contact information, such as: first name, last name, telephone number, shipping address, e-mail address; as is the case for most websites, when you use the Site, or third party processors appointed by , may collect certain technical and routing information about your computer to facilitate your use of the Site and its services. The computer systems and software procedures used to operate this Website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols.
This category includes:
IP addresses, the type of browser, the operating system, the domain name and addresses of websites from which access was made, information on the pages visited by users within the site, the time of access, the length of time spent on the individual page, the analysis of the internal path and other parameters relating to the user’s computer system and computer environment.
Updating personal information
Upon request, flclab.com will provide you with information about the storage or processing of your personal data on behalf of third parties. To request this information, you can contact us at: info@flclab.com
You have the right to access and correct or delete your Personal Information and privacy preferences at any time. For security reasons, certain Personal Information may only be changed by contacting support. We will respond to requests within a reasonable timeframe.
How we use your personal information
- Method of use of personal information;
- User data may be used for the following purposes;
- Send information or process requests received from users via chat, email, social;
- Offer a personalised experience to users, adapting products and services offered;
- Carrying out profiling, statistical analysis and marketing activities, relating to the user, their preferences, habits, consumption choices and browsing experience. This activity is carried out through the use of cookies and other technologies (for more information see the paragraph Cookies and other tracking methods). Any profiling activity will only be performed with the user’s consent and every effort will be made to ensure that all data on which it is based is accurate. By providing any personal data you explicitly agree that we may use it to carry out profiling activities in accordance with this Privacy Policy;
- Communicating with customer service, in order to manage the customer relationship and improve services and user experience;
- Sending informative material, where you have given your consent to receive newsletters and commercial offers. Your contact details will only be used for these purposes and no data will be passed on to third parties.
Personal data protection
We follow strict security procedures in the storage and disclosure of personal data to protect it against accidental loss, destruction or damage. The data you provide to us is protected with SSL (Secure Socket Layer) technology. SSL is the standard method of encrypting personal data and credit card numbers, allowing them to be transferred securely over the Internet.
We may disclose your information to trusted third parties for the purposes outlined in this Privacy Policy. We require all third parties to take appropriate technical and operational security measures to protect personal data that are in line with data protection regulations.
Retention of personal data
We will retain your information for as long as your account is active, if such information is necessary to administer the services you have requested or as necessary to comply with legal obligations. To delete your account or request that we no longer use your information to administer our services, simply contact us at
We will respond to your request within 30 days. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce the terms of our agreements.
Mail management is provided by Google G Suite. You can view the relevant privacy policy by clicking here.
Personal data disclosure
Personal data will be made available to natural and/or legal persons expressly authorised by , who carry out processing activities that are indispensable for the pursuit of the purposes indicated above, in particular:
- Co-owners and Collaborators of the Data Controller, such personnel are bound to official secrecy;
- Administrations and/or Financial/Fiscal/Social Security Authorities required by the relevant national and/or EU laws, regulations and standards;
- Customers and/or Suppliers of the ‘Client’.
Data Treatment Manager
The Data Controller and Data Processor of the Customer’s personal data is FLC Lab di Francesca Lo Cicero with registered office in via dei Bruzi 26, 04100 Latina – P.I. 02896990591 – E-mail: info@flclab.com
Data protection rights
The flclab.com website respects your right to access, rectify, request deletion or restriction of the use of your personal data, as indicated by the applicable legislation. Under certain circumstances, you have the right by law to:
- Ask whether we have personal information about you and, if so, what is that information and why we process/use it;
- Request access to personal information (commonly known as “data access request”). This allows us to receive a copy of the personal information we hold and monitor its proper handling;
- Request the correction of personal information held by us. This allows the user to correct any incomplete or inaccurate information;
- oppose the processing of your personal data where there is a legitimate interest (or that of third parties) and there are elements relating to a specific personal situation which lead you to object to the processing;
- Request the deletion of personal data. This allows you to ask us to delete or remove your personal information when there are no compelling reasons for continuing processing. You must contact the Data Controller and the Data Processor at the following e-mail address: info@flclab.com (within 30 days as described in the GDPR, from the request you will receive an email of cancellation);
- Request the restriction of your personal information. This allows you to ask us to stop processing your personal data, for example if you want to check the accuracy or reasons;
- Revoke the consent. In the limited circumstances where you have given consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw such consent for that particular purpose at any time. Once we receive the notice of withdrawal of consent, we will no longer process your information for the purpose or purposes originally agreed to, except for other legitimate reasons.
We may need to ask for specific information from you that will help us confirm your identity and provide you with a right of access to the information (or exercise any of your other rights). This is another security measure to ensure that personal information is not disclosed to people who do not have the right to receive it.
Changes to the Privacy Policy
Our Privacy Policy may change from time to time and any changes will be communicated to you by email or notice on our website. If, as a result of these changes, you decide to change the way in which the site may use your personal information, you can do so by following the procedure described in section Updating personal information.
